Frequently Asked Questions

A. Absolutely! You can see VisualSP in action by checking out our video gallery of the many use cases of VisualSP, or by signing up to our weekly demo. You can also request a free trial and try it yourself.

A. If you are interested in experiencing the many benefits VisualSP has to offer, you can get started straight away with our FREE limited capability version of the application. You can also request a free trial to try to advanced customization and analytics capabilities of the system.

A. At VisualSP, we pride ourselves in our simple, transparent pricing model. You can learn more about our pricing packages by viewing our dedicated pricing page. Pricing scales down as the number of users scales up and for really large organizations (user population of more than 100,000 users), the price gets as low as $0.05/user/month.

A. Deploying VisualSP is simple, and most of our customers are able to deploy VisualSP within a few hours. Take a look at this support article to learn more about the deployment scenarios we support.

A. VisualSP can be overlaid on most web applications. Here is a list of some of them: Microsoft Office 365 apps, SharePoint, Dynamics 365, Salesforce, ServiceNow, Workday, SuccessFactors, NetSuite, Nintex, RecordPoint, Veeva Vault, HubSpot, custom web applications and almost any other web application you can think of.

A. VisualSP is in the Contextual Microlearning space. Also referred to sometimes as Digital Adoption. Another player in this space that we get asked about often is WalkMe. You can read this article detailing the comparison of VisualSP and WalkMe. Let us know if you have any questions that come from it.

A. VisualSP uses a plug n play model to get you up and running quickly with your branding, specific configuration and the starter help items you want your users to see in the system. Once the system is running, it takes 2-4 person hours/week to maintain your content within the VisualSP platform.

A. VisualSP has been awarded the “Best Support” badge by G2.com and equally recognized in reviews by Gartner’s review site Capterra. From our customer success sessions in the beginning to get you started correctly to our daily office hours where you can visit and talk to our engineers, we have got you covered. We also have a robust support website where you will find articles and videos on installation, customization, best practices, templated communication for your users and more. You can also open up a ticket directly from the support site and talk to our very responsive support team.  

A. Absolutely! Our system auto detects and supports the modern as well as classic interfaces of applications such as SharePoint, Dynamics and Salesforce. Users will automatically get the help items that are specific to the interface they are using.

A. VisualSP is hosted in the Microsoft Azure cloud. All the application components and content take advantage of the speed, scalability and security that Microsoft Azure cloud provides.

A. There is no restriction on how many admins you can configure in VisualSP. This article provides a breakdown of the type of admins you can configure.

A. We collect and store 3 pieces of information (First Name, Last Name, Email Address) to be able to serve analytics to you about the usage of the VisualSP system by your users. More information about our data security and privacy policy is available on our support website.

A. We have a certified VisualSP for Microsoft Teams app in the app store that provides being able to easily query the VisualSP help items knowledgebase from within a chat or channel conversation. Apart from that, we only support web based applications. We do not have support for overlays (like walkthroughs) on top of desktop applications. Our customers have informed us of the difficulty of maintaining and updating that comes with it which you can read about here.

A. Over 1,800 pieces of content is provided and kept updated on fundamentals of Microsoft 365 & Dynamics 365 functionality. You can check out samples of our content to get a feel for what we provide. Also, check out the complete list of our ever expanding content set. When you pick the content pack(s) you want, we simply turn them on from our side and you’ll see the content appear immediately within your VisualSP subscription.

A. Yes. We can produce custom help items that address use cases unique to your business and plug it directly into your VisualSP subscription.

A. Our content managers evaluate our help content on a weekly basis. We keep our eye on what functionality Microsoft is releasing, what they are deprecating, and we make sure our base content set covers all the fundamentals. Check out our content release notes.

A. No. Once you add an item, that item will never be altered by us. When you change a pre-built item, it becomes a ‘customized’ item specific to your business.

A. Very easy. As a VisualSP subscription admin, you would just select all the content you don’t want your users to see and click Unpublish. That’s it. Your users will stop seeing that content immediately. We cover this in our kickoff and content planning meeting after you become a customer.

A. Yes. We support creation of content in the following languages:

1. English
2. French
3. Spanish
4. Chinese
5. Dutch
6. German
7. Italian
8. Japanese
9. Portugese
10. Russian

In addition to your content, we also supply ready-made curated content from Microsoft learning pathways in all of these languages above. The content is kept updated on a weekly basis by our team.

A. All of the content that we provide is customizable. You can create your own content in the system as well. Your content can reside in your own Microsoft Office 365 tenant or any other repository behind your firewall.

A. Absolutely! Our system detects and supports the modern interfaces of SharePoint as well as classic interfaces so users can get help according to the interface being used.

A. Yes. We have many of our customers using VisualSP on their SharePoint On-Premises environment.

A. Yes! Find out more about VisualSP for Microsoft Teams.

A. No. With VisualSP, there is no need for you to install and maintain the learning pathways SharePoint communication site (unless you want some extra work…). All the content from learning pathways is automatically delivered to your users within VisualSP and we keep it all updated regularly so you don’t have to worry about maintaining it yourself.

A. VisualSP provided content will always be up-to-date and provide the correct information for the latest version of Microsoft Teams. We curate and re-configure content from Microsoft on a weekly basis to ensure that we provide the most up-to-date information and provide the best guidance to users.

A. Microsoft has made it very easy to deploy Microsoft Teams app to all users or a segment of users. Simply follow these instructions to deploy VisualSP to everyone in your organization.

A. Yes. Using the Teams app policy, you can deploy the VisualSP for Teams app to any number of specific users.

A. We understand that at times you will want to hide certain items from users. Because of that scenario, we have made it very easy to unpublish and hide items so only you can see them and not your users until you are ready to publish them.

A. Absolutely! you can add your content into VisualSP for Teams in a matter of minutes.

A. We have Lots of organizations using VisualSP on top of their Dynamics environments to support and train their users. VisualSP loads and caches itself so that the additional load is only a few kilobytes and is not noticeable. The end result: increased user adoption and less support tickets because users have the answers at their moment of need and within the context of their own environment.

A. Yes. We have about 50 help items (videos, tip sheets and walkthroughs) specific to Dynamics 365 CRM that covers fundamental concepts in Sales, Marketing, and Customer Service. You can also customize these before creating your own so you don’t have to start from scratch.